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Axalta Collaborates with TenPoint Complete for CSI Services

Published on 2015-10-27. Author : SpecialChem

GLEN MILLS, PA -- Axalta Coating Systems, one of the leading global manufacturers of liquid and powder coatings, has announced that TenPoint Complete has concluded an electronic interface with ProfitNet Collision Shop Management System (CSMS) for Customer Satisfaction Index (CSI) services.

Axalta logo
Fig. 1: Axalta

ProfitNet is a software program designed to measure and manage all aspects of the collision repair business. The program provides collision shop owners with access to information that they may need to help make decisions regarding the productivity and profitability of their business.

The new ProfitNet CSMS interface, an electronic export feature, can save collision repair shops hours of manual data transfer that is often done via fax or email. With it, key information needed for CSI services that adheres to the Collision Industry Electronic Commerce Association (CIECA) standards can be transferred seamlessly.

“TenPoint Complete is widely used by Axalta’s customers and various OEM networks managed using Axalta OEM Network services,” stated Tom McGarry, Axalta’s North American Information Technology Services Manager. “This latest interface with TenPoint Complete is another huge step to providing cutting-edge technology to our customers through our ProfitNet Collision Shop Management System. Axalta is dedicated to enhancing the ProfitNet system with the latest technology to lower shops’ administrative costs by providing a management solution that is affordable, easy to use and able to communicate with all industry software partners including CSI services, dealership-management software, paint software, parts procurement software, auto rental services and accounting software.”

"Our partnership with Axalta demonstrates the ability to positively impact multiple stakeholders with technology solutions. This foundation will allow us to provide up-to-date and economical solutions to repair facilities," said Michael Sturgis with TenPoint Complete. "In today's market, repairers need to be able to communicate with customers how and when those customers want to be heard. The ProfitNet CSMS integration ensures repairer’s customers have a choice in how they may wish to express themselves to a repairer… customers now are able to respond to surveys electronically or by phone. This solution’s completeness ensures all customers can be heard from and receive an exceptional experience."

About TenPoint Complete

TenPoint Complete is one of the leading providers of credible and actionable customer satisfaction and call center services to the automotive and insurance industries. Serving repairer and insurance claims organizations for over 20 years, the team at TenPoint Complete is driven by experience.

About Axalta Coating Systems

Axalta is one of the leading global companies focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions. From light OEM vehicles, commercial vehicles and refinish applications to electric motors, buildings and pipelines, its coatings are designed to prevent corrosion, increase productivity and enable the materials it coat to last longer. With nearly 150 years of experience in the coatings industry, the 12,800 people of Axalta continue to find ways to serve its more than 120,000 customers in more than 130 countries better every day with the finest coatings, application systems and technology.

Source: Axalta

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