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Five BASF coatings sites earn ISO/TS16949 certification for quality processes

Published on 2004-07-05. Author : SpecialChem

SOUTHFIELD, Mich. -- Five BASF coatings manufacturing and research and development sites in North America recently earned ISO/TS16949 quality certification. The certification recognizes extraordinary commitment to meeting customer requirements.

Three of the five sites, located in Greenville, Ohio, Morganton, N.C., and Windsor, Ontario, manufacture automotive coatings. The other two sites are BASF's Research and Development Center in Southfield, Mich., and its Customer Service Center in Whitehouse, Ohio.

BASF's automotive coatings site in Tultitlan, Mexico, attained ISO/TS16949 certification in January 2003. It was the first BASF coatings facility in North America -- and one of the first three companies in Mexico -- to be certified.

The ISO/TS16949 standard is sanctioned by the International Organization for Standardization (ISO). It differs from other ISO standards in two important ways: it is restricted to automotive companies and their suppliers; and it requires compliance with a customer's requirements worldwide, not just regionally.

To earn certification, each of the BASF sites had to pass a rigorous audit conducted by ABS Quality Evaluations, a certified registrar for this and other ISO standards. The audit covered customer requirements and all of the internal processes involved in meeting them. Audited areas included detailed process maps, customer satisfaction procedures, competency-based employee training and motivation programs, and Key Performance Indicators (KPIs) at all five plants.

"The ISO/TS16949 standard is results-driven and process-oriented rather than element-oriented," explained Dan Bullock, Manager, Quality Systems and Supplier Quality for BASF's Automotive Original Equipment Manufacturer (OEM) Coatings business in North America. "It focuses much more intensely on all of the processes that suppliers use to meet their customers' requirements.

"As a result of this certification, our customers can expect to see a continued improvement in the performance of our products and in our level of service," said Bullock.

BASF - The Chemical Company. We don't make a lot of the products you buy. We make a lot of the products you buy better.®

BASF Corporation, headquartered in New Jersey, is the North American affiliate of BASF AG, Ludwigshafen, Germany. We employ about 11,000 people in North America and had sales of approximately $9 billion in 2003.

BASF is the world's leading chemical company. Our goal is to grow profitably and further increase the value of our company. We help our customers to be more successful through intelligent system solutions and high-quality products. BASF's portfolio ranges from chemicals, plastics, performance products, agricultural products and fine chemicals to crude oil and natural gas. Through new technologies we can tap into additional market opportunities. We conduct our business in accordance with the principles of sustainable development. In 2003, BASF had sales of approximately $42 billion and over 87,000 employees worldwide.

Source: BASF Corp.

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